FAQs

Yes. It is now common practice for any company that grants credit to request a credit application from customers.

If you are an Automatic Delivery customer, we will monitor your consumption and fill your tank(s) when you are due (which is approximately at 30%). If you are on Will Call delivery, we request that you call to schedule a delivery when your tank gauge reads 30% for propane or 1/4 full for heating oil.

Click here for a few tips to keep you prepared, warm, and safe during the cold winter months.

First and foremost, you can tell there is a gas leak by the smell. As a protective measure for your safety, a strong odor is added to the propane so that you will easily be able to detect the smell. It resembles the smell of a skunk or rotten eggs (ew!). Make sure your entire family can recognize the odor of propane.

Under some conditions, such as when people have colds, allergies or sinus congestion, or there is a presence of strong cooking odors, you may not smell a gas leak; therefore, it is recommended that you purchase a propane gas/carbon monoxide detector and install it in accordance with the manufacturer’s instructions. Call us for additional information.

There are a few reasons you may need to turn off your propane tank – you smell gas and you suspect a leak or you’ve run out of propane. Here’s a quick video on how to turn your tank off.

Yes, when used properly. Although propane gas is naturally colorless and odorless, an odor is added to alert users in the event of a leak. To be familiar with the odor of propane gas, ask us for a sniff test. It’s a pungent aroma similar to that of a skunk or rotten eggs. Storage, use, and handling of propane fall under the standards adopted by the National Fire Protection Association, Title 49 USC, and approved by the American National Standards Institute (ANSI).

Close all propane tank or cylinder supply valves. Call us for a fill and system restart.

Take immediate action! If you smell gas in your house, camper, RV, workplace or around any gas equipment:

• Put out smoking materials and other open flames.
• Do not turn light switches, appliances or thermostats on or off, and do not use the telephone. An electric spark could ignite the gas.
• Promptly get everyone out of the building, vehicle, RV, trailer or area.
• Close all gas tanks or cylinder supply valves.
• Call us from a neighbor’s telephone.
• Stay outside until the problem has been corrected.

Yes! One of the things that allows us to be competitive is our storage capacity. We buy in larger quantities than some fuel dealers, which means a lower cost for us and a lower price for you. That said, it’s also important to remember that as a full-service fuel company our prices may not always be the lowest in our market, but we offer you advantages that fuel discounters don’t. For example, we have a dedicated team of highly trained technicians, who are always on call for you, 24 hours a day, 7 days a week!

If your heating oil tank does not have a gauge on it, you will need to follow the steps below to check for the oil level in your tank.

The propane business is competitive and each company sets its own pricing policy. Most companies price propane so that the more you buy per year, the less you pay per unit.

Propane prices are usually based on the customer’s estimated annual use. When a customer uses additional propane appliances, total consumption and cost increase but the unit cost may be reduced. By the same token, if propane use decreases, the customer will likely pay a higher price per unit.

Another factor that can determine the price of propane, as with any other fuel, is the cost of acquiring the product from wholesalers. Price fluctuation may vary depending on a number of factors. Advance planning by a consumer can help control these costs (e.g., budget plans, fixed-price programs).

We wish we could tell you, but we have no idea. There are so many factors that could send prices up or down at any time. For example, in 2008, when many analysts were saying oil could go up to $200 a barrel, it dropped to $50 a barrel instead. There’s really no way to predict fuel prices precisely.

Propane dealers operate in a competitive marketplace and prices may vary among companies. Transportation costs contribute to geographic variations in price. Companies like Tri Gas & Oil that provide complete 24-hour-a-day, 7-day-a-week service may be slightly more expensive than companies that offer limited service hours. Also, a few companies only sell propane and offer no other services.

Some appliances are specifically manufactured to use propane. Some may be converted from natural gas to propane. Mobile or manufactured homes and recreational vehicles must use appliances, such as water heaters and heating equipment, which are approved by the American National Standards Institute for propane use (each appliance should have a manufacturer’s label for its intended use). Also, air intakes are necessary when using propane appliances in these homes, but are not required for standard housing equipment. You can always contact us for more details.

An important note: Do not change the air supply to the appliances in your home. Always follow the manufacturers’ guidelines.

There are a few reasons you may need to turn off your propane tank – you smell gas and you suspect a leak or you’ve run out of propane. Here’s a quick video on how to turn your tank off.

Normally the propane gas company owns all equipment, including the tanks and regulators. Therefore, the price of propane gas to the customer may include a charge for use and maintenance of the equipment. For other fuels, the customer owns the equipment and the price covers only the fuel.

The propane business is competitive and each company sets its own pricing policy. Most companies price propane so that the more you buy per year, the less you pay per unit.

Propane prices are usually based on the customer’s estimated annual use. When a customer uses additional propane appliances, total consumption and cost increase but the unit cost may be reduced. By the same token, if propane use decreases, the customer will likely pay a higher price per unit.

Another factor that can determine the price of propane, as with any other fuel, is the cost of acquiring the product from wholesalers. Price fluctuation may vary depending on a number of factors. Advance planning by a consumer can help control these costs (e.g., budget plans, fixed-price programs).

Yes, when used properly. Although propane gas is naturally colorless and odorless, an odor is added to alert users in the event of a leak. To be familiar with the odor of propane gas, ask us for a sniff test. It’s a pungent aroma similar to that of a skunk or rotten eggs. Storage, use, and handling of propane fall under the standards adopted by the National Fire Protection Association, Title 49 USC, and approved by the American National Standards Institute (ANSI).

In the past there have been no significant disruptions in supplying propane. Approximately 90% of the propane consumed in the United States is produced domestically. Of the remaining 10%, which is imported via pipeline, tanker, boat, or other means of transport, most comes from Canada.

Close all propane tank or cylinder supply valves. Call us for a fill and system restart.

Take immediate action! If you smell gas in your house, camper, RV, workplace or around any gas equipment:

• Put out smoking materials and other open flames.
• Do not turn light switches, appliances or thermostats on or off, and do not use the telephone. An electric spark could ignite the gas.
• Promptly get everyone out of the building, vehicle, RV, trailer or area.
• Close all gas tanks or cylinder supply valves.
• Call us from a neighbor’s telephone.
• Stay outside until the problem has been corrected.

Propane dealers operate in a competitive marketplace and prices may vary among companies. Transportation costs contribute to geographic variations in price. Companies like Tri Gas & Oil that provide complete 24-hour-a-day, 7-day-a-week service may be slightly more expensive than companies that offer limited service hours. Also, a few companies only sell propane and offer no other services.

The tank gauge is located on the top of the tank, most of the time under a lid or hood which can be lifted up. Look for a gauge dial with numbers from 5 to 94 – the numbers indicate the percentage of propane in the tank. When the level reaches to 30%, please call our office to schedule a delivery.

Here’s a helpful guide on our blog about reading your propane tank gauge.

If you have problems reading your gauge, please give us a call and we’ll help you through it.

There are a few reasons you may need to turn off your propane tank – you smell gas and you suspect a leak or you’ve run out of propane. Here’s a quick video on how to turn your tank off.

Click here for a few tips to keep you prepared, warm, and safe during the cold winter months.